Refund Policy

Last updated: 19 October 2026

This Refund Policy applies to purchases for LeoPDF, provided by FOUNTAIN CLOUD TECHNOLOGY LIMITED.

1. All purchases are handled by app stores

All payments for LeoPDF paid features are collected through the application store where you make the purchase, such as Apple’s App Store, Google Play or Microsoft Store. We do not collect these payments directly through this website.

Refund requests must be submitted to the app store where you made the purchase. The relevant store’s refund policy and procedures, together with applicable consumer law, determine eligibility and how your request is handled.

2. How to request a refund

Use the same store account that you used for the purchase. Locate the transaction in your purchase history or receipt, then follow the store’s official refund instructions:

Apple App Store (iPhone, iPad and Mac): visit reportaproblem.apple.com to submit a request, or follow Apple’s official refund guidance.
Google Play (Android): follow Google Play’s official refund guidance for your purchase. If the refund option is unavailable or you need help with the process, contact Google Play support.
Microsoft Store (Windows): consult Microsoft’s official app refund guidance. Check your purchase history and contact Microsoft support if you need help identifying the options available for your transaction.

3. Eligibility, decisions and payment timing

Refund eligibility can depend on the store, the type of purchase, when it was made, your country or region and applicable law. A request does not guarantee approval. We do not offer a separate universal refund period or promise that a store will approve a request.

The store handles the request under its rules. For status updates and the timing or destination of any approved refund, refer to the store’s notices or contact its support team. We cannot guarantee a particular decision or processing time.

4. Technical issues and support

If a purchase has not delivered the expected conversion entitlement, or a feature is not working, contact xuehui@leopdf.com. We can help investigate the product issue and direct you to the appropriate store process. Contacting us does not submit a refund request to the store.

If the store asks you to contact the developer about your request, email us with that instruction and the relevant order reference so that we can assist under the store’s rules and applicable law.

Include the store name, purchase date, order reference if available, device or application version, and a brief description of the issue. Do not send your store password, complete payment-card details or unnecessary confidential documents. Seeking technical help does not extend any store deadline for requesting a refund.

5. Your statutory rights

Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law. If a mandatory legal protection applies to your purchase, it continues to apply alongside the store’s procedures.

6. Contact